Customer Service Skills
About The Programme
Remember that without the customer, there'd be no business. Customer service is all about how you support your customers. It's about providing them with an enjoyable experience with your organization. It's not just about providing them with the right answers; it's also about representing your organization's brand in the best possible manner.
Customer satisfaction in critical to the success of your organization. Why? Because these days, customers choose the organization they want to do business with based on how well their customer service experience went.
Max. 25 person/class
Approx. 2 day(s)
Customer service can make or break your company. We're going to show you how to provide a stellar service that keeps your customers coming back for more.
Our program is designed to give you the skills needed to go above and beyond with customers and provide you with the strategies needed create winning experiences that help your organization stand out from the competition.
Topics Covered in this Programme
Handling Customer Expectations
It's Not What You Say, It's How You Say It
Communication Strengths & Weaknesses
How To Provide An Excellent Service For Customers
Managing Stress & Avoiding Burnout
Creating A Personal Improvement Plan
Dealing With Difficult Customers