About The Programme
Email etiquette has become one of the most important skills in the workplace today. The way you communicate says a lot about the type of employee you are: your work ethic, your professionalism and your attention to detail.
The whole point of having good email etiquette is that it streamlines communication and saves the recipient the headache of trying to decipher your message.
We're going to show you how to forge and strengthen business relationships by putting forward a level of professionalism that helps you win over clients.
Max. 25 person/class
Approx. 2 day(s)
Our program is designed to provide participants with the skills and techniques necessary for writing professional emails, using appropriate email structures, managing emails and how to be aware of the day-to-day online communications dos and don'ts to ensure the best possible results of sending professional emails.
Topics Covered in this Programme
Best Practices For Clear & Concise Communication
Projecting Professionalism in Your Writing
Mastering Spell-Checking & Proof-Reading
Humor: Is It Ever Appropriate?
Dealing With Miscommunication
Netiquette: What Is It?
Writing Subject Lines That Stand Out
Mastering Your Inbox
To, CC & BCC: Do You Know The Difference?
Creating Your Personal Improvement Plan
The Dos and Don'ts of Greetings in Email