Communication
Skills in a GBS
Environment
Max. 25 per class
1 Module
2 days
The following program can be customised based on your needs.
> About The Program
Communication is a vital component in the day-to-day operation of all businesses. Employees of various levels ranging from the CEO to the receptionist require excellent communication skills for personal and organisational success.
According to A Job Outlook 2016 survey, employers ranked communication as the most important skill for employees with an importance rating of 4.63 out of 5. A study by explorehr.org found that 70% of workplace problems arise from poor communication. In line with these findings, this program focuses on the art of effective communication.
> Learning Objectives
This program will educate you on how to build and sustain relationships in and out of the office, create cohesive teams, minimise workplace problems, boost employee morale and enhance organisational innovation and productivity.
> Topics Covered
Cross-Cultural Communication
Cross-Generational Communication
Negotiation & Persuasion Skills
Public Speaking & Presentation Skills
Constructive Feedback
Not Sure Where to Start?
Use our DECISION TREE to find out exactly what’s best for yourself or organisation. Alternatively, you may opt to talk to our consultants for a personalised program.