Customer
Service Skills
Max. 25 per class
1 Module
2 days
The following program can be customised based on your needs.
> About The Program
Customers can make or break a business. With that in mind, it is a must for companies to prioritise customer service to ensure customer satisfaction. Customer service is not just about responding to enquiries and feedback – it represents your brand image and affects your company’s reputation.
As employees’ attitude and response reflect on the company, having strong customer service skills is integral to business survival and success. Providing existing and potential customers with a positive customer service experience will keep them coming back for your company’s products and services.
> Learning Objectives
This module teaches you strategies on improving customer care, communicating with customers and dealing with complaints in a professional manner. It shows you how to apply them to your day-to-day operation.
> Topics Covered
How to Provide Excellent Service
Handling Customer Expectations
Communication Styles
It's Not What But How You Say It
Dealing with Difficult Customers
Communication Tools
Managing Stress & Avoiding Burnout
Creating a Personal Improvement Plan
Communication Strengths & Weaknesses
Not Sure Where to Start?
Use our DECISION TREE to find out exactly what’s best for yourself or organisation. Alternatively, you may opt to talk to our consultants for a personalised program.